FLUFF ‘EM UP 

Gently bend and shape the stems to get the perfect height, then fan out the petals and leaves for that full, natural, effortlessly luxe look. Your vase, your rules.

DUST, NO FUSS

A quick once-over with a feather duster or a cool hairdryer blast (on low) will keep your blooms looking fresh. Because even faux florals deserve a little TLC. If you notice any dirt or debris, use a soft cloth or a microfiber towel to gently wipe them down. No harsh scrubbing needed—just a little love to keep them looking pristine.

NO SUNBATHING

They might be sun-kissed beauties, but too much direct sunlight isn’t great for the materials. Keep them in a shady, stylish spot for lasting vibrance.

LOOK, DON’T NIBBLE

Yes, they’re deliciously gorgeous, but they’re not on the menu. Keep them away from curious pets and tiny humans who might mistake them for a snack.

STAY AWAY FROM HEAT

Avoid placing your faux florals near heat sources like radiators, ovens, or open flames. Excessive heat can cause the materials to warp or lose shape over time.

HANDLE WITH CARE

While they’re sturdy, remember they’re still faux. Handle your flowers gently to avoid bending or snapping stems. A little care goes a long way in keeping them looking fresh.

 

NOT FEELING THE VIBE?

If your flowers aren’t quite what you expected, no worries! We offer exchanges or gift vouchers. Who doesn’t love a little extra shopping credit?

RETURN DELIVERY

The return delivery of unwanted flowers is on your tab (we're all about keeping it real). You’ve got 14 days to send them back, but please make sure they’re still looking fabulous—in their original condition.

We are happy to offer a refund for any items returned to us within 14 days of delivery, provided they are in their original, unused, and resalable condition. This means:

• The item must be unused and unmarked.
• It must be in its original packaging with all tags still attached.
• The item must not show any signs of wear, damage, or alteration.

If the returned item does not meet these conditions, we reserve the right to refuse a refund or offer a partial refund based on the item's condition.

Refunds will be processed to your original payment method within 10 working days of us receiving your return. Please note that original shipping costs are non-refundable.

Returns shipping: If your return is lost or damaged in the post, we may not be able to offer a full refund, we recommend using a tracked and insured service for peace of mind.

BESPOKE ORDERS

For Bespoke Orders, we don’t offer returns, refunds, or exchanges. We make each one just for you! (Check out our full T&Cs HERE for the nitty-gritty details.)

HOMEWARE & VASES RETURNS

For homeware we accept refunds if the item’s returned undamaged and in its original packaging. We want everything to look just as flawless as it did when it left us!

DAMAGED GOODS

If anything’s arrived damaged, just email us at info@fauxkingflorals.com with your order number and some pics. We’ll sort out whether you want a refund, replacement, exchange, or online gift voucher.

 

At Faux King Florals, we want your floral fantasies fulfilled as swiftly as possible.

DOMESTIC SHIPPING ( UK)

Standard Delivery: Delivered within 3-5 business days via your selected delivery method.

Express Delivery: Next-day delivery for orders placed before 2 PM GMT, available.

Please note that delivery times are estimates and may vary during peak seasons or due to unforeseen circumstances.

ORDER PROCESSING

Processing Time: Orders are typically processed within 1-2 business days.

Tracking: Once dispatched, you'll receive a confirmation email with a tracking link to monitor your order's journey.

SHIPPING COSTS

Shipping fees are calculated at checkout based on your location and chosen delivery method. Enjoy free standard shipping on orders over £150 within the UK.

DELIVERY ISSUES

For any concerns regarding delivery, please contact our customer service team at : info@fauxkingflorals.com.

By placing an order with us, you agree to our Terms & Conditions and Privacy Policy.

 

About Us

fauxkingflorals.com is owned and operated by Faux King Florals. Throughout the site, the terms “we”, “us”, and “our” refer to Faux King Florals. The terms “website” or “site” will refer to www.fauxkingflorals.com. “You”, “user”, and “your” will refer to the customer/end user.

Access to and use of this website and the products available to purchase on this site are subject to the following Terms and Conditions. By using this website, you agree to our Terms and Conditions as well as our Privacy Policy.

You can contact us by going onto our Contact Us page.

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Products

All Products shown on our site are subject to availability. Prices and availability may change at any time without notice.

We will inform you by e-mail as soon as possible if the product you have ordered is not available.

We reserve the right to withdraw any products from our website without notice.

We will not be liable if for any reason our website is unavailable at any time or for any period.

We do not offer price adjustments.

All sizes and measurements are approximate; however, we make every effort to ensure they are as accurate as possible.

Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products.

Due to pampas being a natural product, the shape and size may vary from stem to stem.

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The Use of Your Personal Information

We only use your personal information in accordance with our Privacy Policy.

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Delivery

All products are sent in protective packaging to protect them during transit.

International Orders (including Channel Islands) – All stems will have to be cut down to about 80cm for international orders due to limitations on package size.

Dispatch Time: We aim to dispatch all UK orders in 2-3 working days, International orders may take slightly longer to be dispatched due to using a different shipping method.

If you are purchasing florals and one of the big vases, your order may arrive in two separate packages.

Unfortunately, we are not able to send dried florals to Australia due to customs not allowing the import of dried flowers to Australia.

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The goods ordered will be delivered to the address you provide at the time you place your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate.

Shipping times may vary and are subject to availability of stock. Our delivery time estimates are limited to mainland UK and may be subject to delays outside of our control.

We aim to get your goods to you as soon as possible but cannot accept any liability if the goods are late due to unforeseen courier problems.

Customers outside of the UK may be subject to additional import duties or taxes, which are not included in our pricing.

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Returns & Refunds

We want to make sure you are happy with your purchase and are therefore happy to accept your returns within 14 days of your order arriving.

If you would like to return your item, please email info@fauxkingflorals.com with the details of your order and the reason for returning.

We are happy to offer a refund for any items returned to us within 14 days of delivery, provided they are in their original, unused, and resalable condition. This means:

• The item must be unused and unmarked.
• It must be in its original packaging with all tags still attached.
• The item must not show any signs of wear, damage, or alteration.

If the returned item does not meet these conditions, we reserve the right to refuse a refund or offer a partial refundbased on the item's condition.

Refunds will be processed to your original payment method within 7 working days of us receiving your return. Please note that original shipping costs are non-refundable.

Further details on how to return the item will be provided once your return request has been accepted.

Please note, the customer is responsible for packaging the product in a way it doesn’t get damaged during transit and for covering the cost of return shipping.

Once we have received the item back, a refund will be issued, providing the item is in resalable condition. Original shipping costs will not be refunded.

Returns shipping: If your return is lost or damaged in the post, we may not be able to offer a full refund, we recommend using a tracked and insured service for peace of mind.

 

For more information please check out returns policy.

Gift Cards

Gift cards are non refundable and cannot be exchanged for cash. They are valid for for use from the date of purchase.

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Intellectual Property

All rights and media on this website are owned by Faux King Florals.

All materials, including images, illustrations, logos, that are part of this site, together with all trade names and business names, are protected by copyright, trademark, and/or other intellectual property rights.

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Privacy Policy

At Faux King Florals, we are committed to ensuring that your privacy is protected and your personal information is secure.

In this section, we explain how we collect information and what we do with it.

The Information We Collect

When you place an order through our website, we collect personal information such as your name, email address, payment method, billing address, and delivery address enabling us to process your order.

We may also collect technical information about the use of our website. This includes date and time, products you viewed or searched for, IP address, operating system and device information, and date and time of any requests you make.

How We Collect Your Data

We may collect personal data about you in the following ways:

• Personal Information – the information you give us when you:
  • Create an account on our website
  • Place an order on our website
  • Enter a competition
  • Contact us with an enquiry
  • When you log in to our website via social media
• Technical Information – Technical data such as items you have added to your basket is collected using Cookies. Statistical data regarding your browsing pattern is collected using third parties such as Google.

How We Use Your Data

We will only collect and process your personal data where we have a legal basis to do so.

We will only collect personal data from you when:

• We have your consent to do so, or
• We need your personal data to perform a contract with you (for example, to process a payment from you, fulfil your order or provide customer support).

 

for more information please visit our full privacy policy

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Marketing

If you decide to opt in, we’ll use your info provided to keep you up to date with all our latest news and offers. You can edit your marketing preferences, or choose to opt out at any time, either by pressing the unsubscribe button at the bottom of the email or by emailing us at info@fauxkingflorals.com.

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Web Browser Cookies

Our site may use cookies to help recognize you as a repeat customer as well as to keep track of your cart content and previous purchases.

Most browsers are set up to automatically accept cookies, however, you may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, please note that some parts of our site may not function properly.

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How We Protect Your Information

We will never pass personal information that you provide to us to third parties.

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information.

Sensitive and private data exchange between the site and its users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures.

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Payments

Your payment details are processed via Stripe Payments or PayPal. Payment details are neither stored nor accessible by us.

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Your Acceptance of These Terms

By using www.fauxkingflorals.com, you signify your acceptance of this Policy and our Terms and Conditions.

This site must only be used for lawful purposes only.

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Your Rights

You have the following rights:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision-making and profiling

If you want to exercise your rights, have a complaint to make, or have a question, please email info@fauxkingflorals.com or use our Contact Us page.

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Contacting Us

If you wish to contact us, please use our Contact Us page, where you can either send us a message or drop us an email at info@fauxkingflorals.com.